Refund and Returns Policy

Refund and Return Policy, We only replace items if they are defective or damaged. If you need to exchange for the same item. send email to [email protected]

Overview

ratnagirihapus.store is a website selling Ratnagiri Hapus (Ratnagiri Alphonso Mangoes) which are harvested and graded as per weight by experienced staff and packed on the same day in a carton box covered from inside with natural grass and dispatched on the same day.

Mangoes, as you are aware, are perishable products. You understand that these fruits cannot be stored beyond a certain time limit. Hence any returns will kill the quality of the mangoes. Therefore, as a policy, we do not accept returns of the mangoes once delivered.

The exception here is cases where you receive damaged, pressed, squeezed, or crushed consignments. In such cases, you may return the consignment with all proof photographs and give us a call or send us an email when such consignments reach you. The number to call in such cases is +919527442590, and the email id to contact is [email protected]

refund and return policy

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

refund and return policy

Replacement Policy:

We adhere to a strict policy of no replacement.

However, we are committed to giving you the best fruits and complete returns for your money. We hope you understand that mangoes are naturally grown fruits and no one can fathom nature. Ratnagiri and Ratnagiri Alphonso Mangoes are delicate fruits and they may likely get impacted by unruly weather.

Growing and maintaining Ratnagiri (Alphonso Mango) is done with thorough care at our farms. We supply pure, residue-free, and original Ratnagiri Hapus (Alphonso Mango) and payri mangoes with strict adherence to norms and we supply the mangoes strictly as per grade and weight and with the tough inspection. However, due to uneven winter, monsoon, and hot/humid summer at times mangoes may go bad from inside or outside.

Once you placed an online order and the money is paid via credit/debit card or online payment gateway, no refund/cancellation will be entertained. We have a return policy for our products so we can replace your product in the following cases:

  • Order Error
  • An accident occurred in transportation vehicle

Supply of Ratnagiri Hapus (Alphonso Mango) and papyri mangoes: We supply raw and semi-ripened Hapus and payri mangoes plucked and harvested from mango (Amba) trees which are graded and packed on the same day in wooden or corrugated boxes.

We execute our sales orders on daily basis directly from our farms in the form of raw and semi-ripened natural mangoes plucked and graded on the same day and packed in corrugated boxes with layers of grass inside to ensure the natural condition and transportation safety of the mangoes.

The weight of the Carton box with mangoes and chawal grass kept inside to keep the raw mangoes safe and natural will be around 5 to 22 kg.

We ship the orders through cargo and specialized courier services.

In the event of an accident and/or any natural calamity and/or other circumstances beyond our reasonable control, force shall apply, and neither we (ratnagirihapus.store) nor our transporter shall be held responsible for any delay or non-delivery of the mangoes.

refund and return policy

Need help?

Contact us at [email protected] for questions related to refunds and returns.